When business becomes a matter of heart.

When business becomes a matter of heart.

When business becomes a matter of heart. 1920 1080 Daniel Beckstein

The “Haus der kleinen Forscher” uses AppNavi to provide employees with significant support in using Salesforce.

About “Haus der kleinen Forscher” Foundation

The “Haus der kleinen Forscher” foundation is a nationwide educational initiative in which all daycare centers, after-school care centers and elementary schools can participate. At its heart is a high-quality continuing education program for educators. It promotes good early STEM education (mathematics, computer science, natural sciences, technology) and sustainable action. Through joint discovery and research in everyday educational activities, daycare and elementary school children can be enriched with valuable learning experiences. Educators help make the world comprehensible for children, strengthen their self-efficacy and best prepare them for the future.

This is much more than “business” for AppNavi. Supporting people is our central focus. If we can also support in preparing children even better for this dynamic world, it becomes a subject close to our hearts.

Initial situation & problem definition

The “Haus der kleinen Forscher” foundation is introducing a new CRM system based on Salesforce as part of its digital development. For all employees of the foundation, this means a change in their way of working as well as learning new functionalities, as additional and novel work processes are established via the new Salesforce system.

Approach

The foundation “Haus der kleinen Forscher” uses the possibility of the digital adoption platform “AppNavi” to significantly support its users in this change process and in the use of Salesforce. The route is created directly via the key users so that the most relevant use cases can be mapped for the users.

The “Haus der kleinen Forscher” foundation chose AppNavi for the following reasons:

> Simple, self-explanatory content creation
> Comprehensive functionalities
> Extensive configuration and customizing options
> Flexible pricing model without long-term contract commitment

“By using AppNavi, we were able to dispense with costly additional training materials to a large extent and allow employees to familiarize themselves directly with the system. This relieved the project team and helped the employees a lot during the system changeover.”
Florian Fischer – Team Leader IT Project Management “Stiftung Haus der kleinen Forscher”

Results

With the introduction of AppNavi, the “Haus der kleinen Forscher” foundation was able to achieve the following goals:

> Reduction of training requirements for users
> Support of users in their daily business
> Reduced number of tickets in the HelpDesk
> Simplified onboarding process for new employees

Image: © Christoph Wehrer/Stiftung Haus der keinen Forscher

Contact

AppNavi GmbH
+49 89 217 500 50
pr@appnavi.eu
https://appnavi.eu

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