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Our development process aims at making the AppNavi available to you according to the product specification. Comprehensive quality assurance measures are an integral part of our development process. However, in view of today’s complex IT landscapes, it cannot be ruled out that an incident will occur.

Product or solution incident

In the case of incidents, we distinguish between product and solution incidents.

product incident occurs when the function of the AppNavi is completely or partially limited.

It is a solution incident if route interruptions occur or, for example, news is not displayed as expected. Solution incidents will be remedied by your contractual partner if he has developed the solution for you. If you need assistance with content created by you, please also contact your contractual partner at any time. He or she will be happy to make you an offer for the resolution of the incidents that are not part of your contract.

Initial incident classification

When reporting an incident, please make an initial incident classification. This will help us to take this into account when prioritizing. However, we reserve the right to modify the classification after evaluating the incident. You can find your service claim at any time in our Terms & Conditions. You can find an excerpt of the fault classification here:


A low incident exists if the use of the contractual software is possible without or with insignificant restrictions.

Operation restricted

A operations restricting incident shall be deemed to exist if the use of the contractual software is significantly restricted.

Operations prevented

An incident preventing operation exists if the use of the contractual software is impossible or severely restricted.


Please contact your contractual partner in any case of an incident. The contractual partner has described the process for reporting a fault in the context of the contract.

Please contact us via ticket system or contact form, if AppNavi GmbH is your contractual partner and you are named as the responsible contact person for AppNavi within your company.

Let’s work together.

Imprint details according to section 5 Telemedia Act & Data Protection (Telemediengesetz & Datenschutz)

AppNavi GmbH
Register court: Amtsgericht München HRB 216915
VAT-ID: DE298859635

Phone: +49 89 21750050
Email: info@appnavi.eu
Web: https://appnavi.eu

Registered office of the company

Atelierstr. 29
81671 Munich I Germany


AppNavi GmbH Carsten Neumann, Kevin Gerndt

Copyright © 2021 – All rights reserved

Disclaimer of Liability

Liability for contents

All contents of our website have been created with the greatest care and to the best of our knowledge. For the correctness, completeness and topicality of the contents we can take over however no guarantee. As a service provider we are responsible according to § 7 Abs.1 TMG for own contents on these sides after the general laws. According to §§ 8 to 10 TMG we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this.

However, liability in this respect is only possible from the point in time at which we become aware of a concrete violation of the law. As soon as we become aware of the above-mentioned infringements, we will remove these contents immediately.

Limtation of liability for external links

Our website contains links to external websites of third parties. We have no influence on the contents of these directly or indirectly linked websites. Therefore, we cannot guarantee the correctness of the contents of the “external links”. The respective providers or operators (authors) of the pages are responsible for the contents of the external links.

The external links were checked for possible violations of the law at the time the links were created and were free of illegal content at the time the links were created. It is not possible to constantly check the content of external links without concrete evidence of a violation of the law. In the case of direct or indirect links to the websites of third parties which lie outside our area of responsibility, liability would only arise in the event that we become aware of the content and it would be technically possible and reasonable for us to prevent use in the event of illegal content.

This disclaimer also applies to links and references placed within our own website “appnavi.eu” by questioners, bloggers and guests of the discussion forum. For illegal, incorrect or incomplete contents and especially for damages resulting from the use or non-use of such information, only the service provider of the page to which reference was made is liable, not the one who merely refers to the respective publication via links.

If we become aware of any legal infringements, we will remove the external links immediately.


The contents and works published on our website are subject to German copyright law (https://www.gesetze-im-internet.de/bundesrecht/urhg/gesamt.pdf). The duplication, processing, distribution and any kind of exploitation of intellectual property in the ideal and material view of the author outside the limits of copyright law require the prior written consent of the respective author within the meaning of copyright law (https://www.gesetze-im-internet.de/bundesrecht/urhg/gesamt.pdf ). Downloads and copies of these pages are only permitted for private and non-commercial use. If the contents of our website have not been created by us, the copyrights of third parties must be observed. The contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. We will remove such content immediately upon becoming aware of any infringements.

This imprint was kindly provided by www.jurarat.de.

Would you like to discuss other topics with us?

We will be happy to answer your questions. Send us a message using the contact form.

Do you want it to go faster? Then please feel free to call us at any time.

+49 89 217 500 50

Your AppNavi-Team

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