In the case of incidents, we distinguish between product and solution incidents.
A product incident occurs when the function of the AppNavi is completely or partially limited.
It is a solution incident if route interruptions occur or, for example, news is not displayed as expected. Solution incidents will be remedied by your contractual partner if he has developed the solution for you. If you need assistance with content created by you, please also contact your contractual partner at any time. He or she will be happy to make you an offer for the resolution of the incidents that are not part of your contract.