60% fewer help desk tickets, 30% more revenue – with AppNavi
Introduce Software
Keeping pace with digitization often means introducing new systems. The aim here is to optimize processes and make the company fit for the future.
But without the acceptance of the employees, the hoped-for benefits rarely materialize. With AppNavi your users can apply the new software directly and acceptance and motivation are established from the very beginning.
Challenge
If you want to introduce a new software in your company, you face the challenge of training your users and providing them with the necessary knowledge. Frequently, training, user manuals or videos are used for this purpose.
But these approaches are based on building up stock knowledge – which is often forgotten in everyday work life. The consequence is that acceptance and motivation of the employees decrease and the desired efficiency is not achieved. With AppNavi we work against this.
Scenario
New software, new concepts
Benefits
Acceptance and efficiency from day 1
Help directly in the system
Visible progress
Increase efficiency
Our partner
Contact person
Denise Spinney
Senior Project Lead Digital Adoption
metafinanz
The solution?
Knowledge
AppNavi introduces users to new software while they work in it. At any given moment, it provides exactly the information needed to easily perform the next step.
The solution?
Knowledge
AppNavi introduces users to new software while they work in it. At any given moment, it provides exactly the information needed to easily perform the next step.
Knowledge on demand
AppNavi guides your employees step by step through the live application during their daily work. At each point exactly the information is displayed that is required for the respective step. If, in addition to process knowledge, technical knowledge is also relevant, you can integrate videos or iframes and thus enable a “deep dive” into specific topics.
Training on demand
By using our learning collections you can also bundle routes on different topics and assign them to your employees. Learning Collections also have the possibility to make learning progress visible: This way the learning organization becomes reality.
Benefits
- Possible acceptance and efficiency from day 1
Support your employees right from the start directly in the system – tailored to the respective role or department. - Inform your employees directly in the system
Communicate important information relevant to a specific target group directly within the system. Release information can also be provided without any complications. - Make progress visible
Give your employees a simple overview of already completed and pending learning paths.
- Increase efficiency of existing learning content
Place your existing videos, pictures or e-learnings directly within the working environment of your employees. - Make yourself independent
Create routes and news without programming effort and adapt them at any time.