Prepare SW rollout
Especially when software is particularly complicated, it makes sense to familiarize your colleagues with the software in advance of the rollout. Provide the most important information as news or announcements. Map the most important use cases in the form of learning paths, bundled in learning collections. Your users can experiment with the software and see their learning progress at the same time.
Support in daily use
The learning collections are available to your colleagues before, during and after the rollout. Once the system goes live, your colleagues can use routes and hotspots to get their daily work done. This can be done without a helpdesk or colleagues at the desk opposite.
With AppNavi you have even more help at your disposal: inform your colleagues regularly with announcements about the latest news. Segment your colleagues and provide them with content that is tailored to their schedules or criteria. For example, some processes may only be relevant for colleagues in the home office.