User Efficiency as a Service
Enable
Support
Accelerate
Automate
Enable your users
Do you have the challenge to prepare users for new or changed software? Do the users of your software change regularly due to fluctuation or change of position in the company?
With AppNavi you have various possibilities to inform employees at the right moment – or even train them.
Inform
Most users today receive too much information. However, this information often reaches the user at the wrong moment or in the wrong place. With our announcements and news you can inform your employees exactly when employees are working in the respective software. Changes in processes or regulations reach the employee at exactly the right moment. With our hotspots you can also position information at different places in your application. This way, the employee sees information directly in his work process.
Train
With the Learning Center you can train your users before, during and after the rollout in the software. Learning paths are bundled in collections, which can be run through by the user at any time. The routes usually refer to a training system. In this way, every task can be learned without changing productive data. The user can see at any time how far he has already completed the learning paths. And the best thing about it: The same routes are also used for the accompaniment in the live system – there is therefore no duplication of the creation effort.
Your benefits
- Efficiency from day 1
Training of employees before, during and after the software rollout - Easy onboarding of new employees
Without having to ask other users or the helpdesk, even new employees can start using the software directly - Transparent overview of the learning progress
Employees get a simple overview of already completed and pending learning paths - Information at the right time
The effectiveness of the information is increased because it reaches the employees at the right time in the right work area - Low creation effort
Since the created routes can be used both for training purposes (learning paths) and for ondemand support in the live system, multiple efforts are avoided
Support your users on demand
Would you like to support users continuously and sustainably – and on demand? Are you also convinced that classic training only generates stock knowledge that is no longer available when it is needed? And are you tired of repeatedly adapting training materials or user manuals when software changes?
With AppNavi you have the possibility to support your users exactly when they need help.
Support
AppNavi is the easiest to use digital adoption platform. Creating content such as routes or hotspots is very easy and does not require extensive training. In this respect, authorized authors, who know the processes in an application particularly well, can create this content without training. This accelerates the delivery, relieves your IT and enables you to support the users quickly.
Segmentation
It is also important that help gets to where it is really needed. With the segmentation options you can define the recipients of the content. For example, experienced employees will receive a different set of routes or news like new employees. You can also deliver content on a scheduled basis. For example, a route or news item is only displayed on the day a software is rolled out.
Your benefits
- Increase the efficiency of your users
Editing of complex or rare tasks without the help of colleagues or the helpdesk - Fastest ways
Guiding users along the most efficient and fastest paths in the application - Only as much as necessary
Reduction of the contents at the user to the relevant - Relief of the helpdesk
Fewer how-to calls in the helpdesk and less waiting time for the user - Relief of the IT department
Departments that know your application particularly well create the content – IT is relieved
Accelerate processes
You would like to optimize the processes for your users, e.g. by avoiding “empty steps”? Or would you like to let your users initiate important processes, no matter where they are?
AppNavi allows you to avoid unnecessary steps and start a route from any application in another system.
Accelerate
Doesn’t it annoy you that you have to make a lot of clicks in applications just to get to the point where you have to make a selection or input? With “Jumps” your users will reach their destination faster. AppNavi executes all steps in the background without any user interaction.
Surely you are familiar with this situation: You are in an application and now have to perform another, possibly supporting activity in parallel. Then you have to switch applications, log in, call up a transaction, select an option, etc. AppNavi offers your users the possibility to call up desired transactions directly.
Your benefits
- Increasing user efficiency
Reduction of unnecessary steps accelerates users in their tasks - Cross-application use
Quick change to other applications by initiating processes from another application - Quick Access to important use cases
Accelerated access by Fabs to particularly important and frequently recurring tasks
Automate repeating tasks
Are you being asked by users for more automation? Do your users want to free themselves from recurring processes?
Automate
Jumps can be used to skip individual steps and thus speed up the user’s processes. Jumps can also be used to fully automate processes. Others try their hand at RPA, we enable a combination of human and robot.
Your benefits
- Increase user efficiency
Relief of users through measures ranging from acceleration to automation - Relieve your users
Creation of capacities by increasing the degree of automation - Support users individually
Support of comprehensive, but also individual user requirements
User Efficiency as a Service means for us to increase the efficiency of users up to the automation of recurring processes. ith AppNavi this can be achieved – and very easily.
CSO
AppNavi GmbH
